Terms & Conditions

Conditions of Use and Sale

Anson Audio Trading and/or their affiliates (Anson Audio Pte Ltd) provide website features and other products and services to you when you visit or shop at ansonaudio.com (the “website”), use Anson Audio devices, products, or services, use Anson Audio applications for mobile, or use software provided by Anson Audio in connection with any of the foregoing (collectively “Anson Audio Services”). Please see our Privacy Notice and our Cookies Notice to understand how we collect and process your personal information through Anson Audio Services. Anson Audio provides the Anson Audio Services and sells our products to you subject to the conditions set out on this page. Anson Audio is the brand name/ image for Anson Audio Trading.

Conditions of Use

Please read these conditions carefully before using Anson Audio Services. By using Anson Audio Services, you signify your agreement to be bound by these conditions.

We offer a wide range of Anson Audio Services, and sometimes additional terms may apply. When you use a Anson Audio Service (for example Our website, your devices or Subscriptions), you will also be subject to the terms, guidelines and conditions applicable to that Anson Audio Service (“Service Terms”). If these Conditions of Use are inconsistent with the Service Terms, those Service Terms will control.

All intellectual Property rights in any products, materials, software or communication are that of Anson Audio Trading. You are permitted under this contract the use of our products and services for non-commercial use.

1. ELECTRONIC COMMUNICATIONS

When you use any Anson Audio Service or send e-mails to us, you are communicating with us electronically. We will communicate with you electronically in a variety of ways, such as by e-mail, text, in-app push notices or by posting e-mail messages or communications on the website or through the other Anson Audio Services, such as our Support Centre. For contractual purposes, you agree that all agreements, notices, disclosures and other communications that we provide you electronically satisfy any legal requirement that such communications be in writing, unless mandatory applicable laws specifically require a different form of communication.

2. RECOMMENDATIONS AND PERSONALISATION

As part of the Anson Audio Services, we will recommend features, products, and services, including third party ads that might be of interest to you, identify your preferences, and personalise your experience.

3. COPYRIGHT, AUTHORS’ RIGHTS AND DATABASE RIGHTS

All content included in or made available through any Anson Audio Service, such as text, graphics, logos, button icons, images, audio clips, digital downloads and data compilations is the property of Anson Audio or its content suppliers and is protected by Singapore and international copyright, authors’ rights and database right laws. The compilation of all content included in or made available through any Anson Audio Service is the exclusive property of Anson Audio Trading and is protected by Singapore and international copyright and database right laws.

You may not extract and/or re-utilise parts of the content of any Anson Audio Service without our express written consent. In particular, you may not utilise any data mining, robots, or similar data gathering and extraction tools to extract (whether once or many times) for re-utilisation any substantial parts of the content of any Anson Audio Service, without our express written consent. You may also not create and/or publish your own database that features substantial parts of any Anson Audio Service (e.g. our prices and product listings) without our express written consent.

4. TRADEMARKS

Graphics, logos, page headers, button icons, scripts, and service names included in or made available through any Anson Audio Service are trademarks or trade dress of Anson Audio. Anson Audio’s trademarks and trade dress may not be used in connection with any product or service that is not Anson Audio’s, in any manner that is likely to cause confusion among customers or in any manner that disparages or discredits Anson Audio. All other trademarks not owned by Anson Audio that appear in any Anson Audio Service are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Anson Audio.

Unsolicited Idea Submissions and Intellectual Property

Please do not submit to us any unsolicited ideas for products, product improvements, product technologies, product names, advertising strategies, slogans, songs, jingles, etc. (“submissions”) regardless of whether you think they are new or old, good or bad, original or unoriginal. Just don’t send them, in any form, to us or to any of our employees. The reason for this policy is to avoid potential disputes or misunderstandings regarding intellectual property ownership. In the event that you send us a submission, despite this request that you not send us any submissions, then regardless of anything you say, write or record to the contrary regarding your submission, you agree that: (1) your submission and its contents will automatically become the property of Anson Audio’s, without any compensation to you; (2) Anson Audio may use, copy, modify, publish, or redistribute the submission and its contents for any purpose and in any way; (3) there is no obligation for Anson Audio to review the submission; and (4) there is no obligation for Anson Audio or any of its employees to keep the submission confidential.

5.LICENCE AND ACCESS

Subject to your compliance with these Conditions of Use and applicable Service Terms and your payment of any applicable fees, Anson Audio or its content providers grant you a limited, non-exclusive, non-transferable, non-sub-licensable license to access and make personal and non-commercial use of the Anson Audio Services. This license does not include any resale or commercial use of any Anson Audio Service or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of any Anson Audio Service or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools.

All rights not expressly granted to you in these Conditions of Use or any Service Terms are reserved and retained by Anson Audio or its licensor’s, suppliers, publishers, rights holders, or other content providers. No Anson Audio Service, nor any part of any Anson Audio Service, may be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without our express written consent. You may not frame or use framing techniques to enclose any trademark, logo or other proprietary information (including images, text, page layout, or form) of Anson Audio without our express written consent. You may not use any meta tags or any other “hidden text” utilising Anson Audio’s names or trademarks without our express written consent.

You may not misuse the Anson Audio Services. You may use the Anson Audio Services only as permitted by law. The licenses granted by Anson Audio terminate if you do not comply with these Conditions of Use or any Service Terms.

6. YOUR ACCOUNT

You may need your own Anson Audio account to use certain Anson Audio Services, and you may be required to be logged into the account.

If you use any Anson Audio Service you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and to the extent permitted by applicable law you agree to accept responsibility for all activities that occur under your account or password. You should take all necessary steps to ensure that the password is kept confidential and secure and should inform us immediately if you have any reason to believe that your password has become known to anyone else, or if the password is being, or is likely to be used in an unauthorised manner. You are responsible for ensuring that the details you provide us with are correct and complete, and for informing us of any changes to the information you have provided. You can access your information in the Your Account section of the website.

You must not use any Anson Audio Service: (i) in any way that causes, or is likely to cause, any Anson Audio Service, or any access to it to be interrupted, damaged or impaired in any way, or (ii) for fraudulent purposes, or in connection with a criminal offense or other unlawful activity, or (iii) to cause annoyance, inconvenience or anxiety.

We reserve the right to refuse service, terminate accounts or remove or edit content if you are in breach of applicable laws, these Conditions of Use or any other applicable terms and conditions, guidelines or policies.

7. REVIEWS, COMMENTS, COMMUNICATIONS AND OTHER CONTENT

Visitors may post reviews, comments and other content and other communications; and submit suggestions, ideas, comments, questions or other information, as long as the content is not illegal, obscene, abusive, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of “spam”. You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of a card or other content.

If you post customer reviews, comments, customer questions or answers, or other content generated by you for display on the website (including any images, video or audio, all together “content”, you grant Anson Audio (a) a non-exclusive, royalty-free licence to use, reproduce, publish, make available, translate and modify such content throughout the world (including the right to sublicense these rights to third parties) and (b) the right to use the name that you submit in connection with such content. No moral rights are transferred by this provision.

You may delete your content from public view or, where such functionality is offered, change settings so that it is only shown to people to whom you grant access. We do not reserve the right to publish or remove any reviews, feedback, comments etc.

You represent and warrant that you own or otherwise control all of the rights to the content that you post; that, as at the date that the content or material is posted: (i) the content and material is accurate; and (ii) use of the content and material you supply does not breach any applicable policies or guidelines and will not cause injury to any person or entity (including that the content or material is not defamatory).

8. OUR LIABILITY

We will do our utmost to ensure that availability of the Anson Audio Services will be uninterrupted and that transmissions will be error-free. However, due to the nature of the internet, this cannot be guaranteed. Also, your access to Anson Audio Services may also be occasionally suspended or restricted to allow for repairs, maintenance, or the introduction of new facilities or services. We will attempt to limit the frequency and duration of any such suspension or restriction.

Anson Audio will not be responsible for (i) losses that were not caused by any breach on our part, or (ii) any business loss (including loss of profits, revenue, contracts, anticipated savings, data, goodwill or wasted expenditure), or (iii) any indirect or consequential losses that were not foreseeable to both you and us when you commenced using the Anson Audio Services.

We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control. This condition does not affect your legal right to have goods sent or services provided within a reasonable time or to receive a refund if goods or services ordered cannot be supplied within a reasonable time owing to a cause beyond our reasonable control.

9. APPLICABLE LAW

These Terms and Conditions are governed by the laws of Singapore and will be interpreted in accordance with the Singapore courts. The Singapore courts shall have exclusive jurisdiction to settle any claim or dispute which might arise out of or in connection with these terms and conditions.

10. ALTERATIONS TO SERVICE OR AMENDMENTS TO THE CONDITIONS OF USE

We reserve the right to make changes to any Anson Audio Services, policies, terms and conditions including these Conditions of Use, and Service Terms at any time. You will be subject to the terms and conditions, policies and Conditions of Use in force at the time that you use the Anson Audio Services. If any of these Conditions of Use is deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition.

11. WAIVER

If you breach these Conditions of Use and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these Conditions of Use.

12. OUR CONTACT DETAILS

This website is owned by Anson Audio Trading and maintained by Mind Masters Solution Pte Ltd.

Anson Audio Trading

No.1 Coleman Street #01-02 The Adelphi, Singapore 179803

* Lowest price guarantee covers in stock new items at a local retailer.

* 2 Year warranty – selected items, see individual product pages.

* Free next day delivery excludes items under SGD$100 and Overseas purchase and large products

ADDITIONAL SUPERFI GROUP SOFTWARE TERMS

Use of the Anson Audio Software. You may use Anson Audio Software solely for purposes of enabling you to use and enjoy the Anson Audio Services as provided by Anson Audio, and as permitted by the Conditions of Use, these Software Terms and any Service Terms. You may not incorporate any portion of the Anson Audio Software into your own programs or compile any portion of it in combination with your own programs, transfer it for use with another service, or sell, rent, lease, lend, loan, distribute or sub-license the Anson Audio Software or otherwise assign any rights to the Anson Audio Software in whole or in part. You may not use the Anson Audio Software for any illegal purpose. We may cease providing any Anson Audio Software and we may terminate your right to use any Anson Audio Software at any time. Your rights to use the Anson Audio Software will automatically terminate without notice from us if you fail to comply with any of these Software Terms, the Conditions of Use or any other Service Terms. Additional third-party terms contained within or distributed with certain Anson Audio Software that are specifically identified in related documentation may apply to that Anson Audio Software (or software incorporated with the Anson Audio Software) and will govern the use of such software in the event of a conflict with these Conditions of Use. All software used in any Anson Audio Service is the property of Anson Audio or its software suppliers and protected by Singapore and international copyright laws.
Use of Third-Party Services. When you use the Anson Audio Software, you may also be using the services of one or more third parties, such as a wireless carrier or a mobile platform provider. Your use of these third-party services may be subject to the separate policies, terms of use, and fees of these third parties.
No Reverse Engineering. Unless explicitly permitted under applicable mandatory law, you may not, and you will not encourage, assist or authorise any other person to copy, modify, reverse engineer, decompile or disassemble, or otherwise tamper with, the Anson Audio Software, whether in whole or in part, or create any derivative works from or of the Anson Audio Software.
Updates. In order to keep the Anson Audio Software up-to-date, we may offer automatic or manual updates at any time and without notice to you.
Transferable Subscriptions. If you have purchased one of our Anson Audio devices externally to Anson Audio, we will require a registration fee of SGD$50.00 in order to transfer the current subscription that would lay with the existing customer to (you) the new customer.

Conditions of Sale

Please read these conditions carefully before placing an order with Anson Audio. By placing an order with Anson Audio, you signify your agreement to be bound by these conditions.

These Conditions of Sale govern the sale of products by Anson Audio to you. We offer a wide range of Anson Audio Services, and sometimes additional terms may apply. When you use a Anson Audio Service (for example Your Profile, Gift Cards or Anson Audio applications for mobile), you will also be subject to the terms, guidelines and conditions applicable to that Anson Audio Service (“Service Terms”). If these Conditions of Sale are inconsistent with the Service Terms, those Service Terms will control.

1. OUR CONTRACT

Your order is an offer to Anson Audio to buy the product(s) in your order. When you place an order to purchase a product from Anson Audio, we will send you an e-mail confirming receipt of your order and containing the details of your order (the “Order Confirmation E-mail”). The Order Confirmation E-mail is acknowledgment that we have received your order, and does not confirm acceptance of your offer to buy the product(s) ordered.

2. RIGHT OF CANCELLATION UP TO 14 DAYS, EXCEPTIONS TO CANCELLATION AND OUR VOLUNTARY RETURNS GUARANTEE

STATUTORY RIGHT

Unless one of the exceptions listed below applies, you can cancel your order with product manufacturers defect within 14 days from the day on which you or a third party indicated by you (other than the carrier) receives the goods purchased (or last good, lot or piece if it relates to goods or multiple lots or pieces delivered separately) or from the day of the conclusion of the contract, in the case of services or digital content not supplied in a tangible medium (e.g. CD or DVD).

You must inform us (Anson Audio Trading) of your decision to cancel your order. You may submit your request via phone – +65 93399619, email – sales@ansonaudio.com or post – Anson Audio Trading, No.1 Coleman Street #01-02 The Adelphi, Singapore 179803.

For additional information on the scope, content and instructions for the exercise, please contact our Customer Service on +65 93399619

EFFECTS OF CANCELLATION

Note that you must send back the goods to the following address, Anson Audio Trading, No.1 Coleman Street #01-02 The Adelphi, Singapore 179803, no later than 14 days from the day on which you communicate your cancellation. You will have to bear the direct cost of returning these goods. You may be liable if the value of the goods returned diminishes due to the handling of the goods (except when it was necessary to establish the nature, characteristics and functioning of the goods).

EXCEPTIONS TO THE RIGHT OF CANCELLATION

The right of cancellation does not apply to:

the delivery of products which are not suitable for return due to health protection or hygienic reasons if unsealed by you after delivery, or which are, after delivery, inseparably mixed with other items;
the delivery of sealed audio or video recordings or of sealed software if unsealed by you after delivery;
the supply of goods made to your specifications or clearly personalised;
the supply of goods which may deteriorate or expire rapidly;
a service if Anson Audio has fully performed it and you accepted when you placed your order that we could start to deliver it, and that you could not cancel it once delivery had started;

All goods must be returned in the original packaging complete with all accessories that was supplied at point of sale. If we do happen to receive items that are damaged or missing accessories and packaging, we do reserve the right to charge the applicable amount for these items.

OUR VOLUNTARY RETURNS GUARANTEE

Without prejudice to your statutory rights, Anson Audio provides you with the following voluntary returns guarantee:

Subscriptions from Anson Audio for use with manufacturer defects physical products can be returned/canceled within 14 days of activation. We only accept cancellations of subscriptions in writing via phone – +65 93399619, email – sales@ansonaudio.com or post – Anson Audio Trading, No.1 Coleman Street #01-02 The Adelphi, Singapore 179803.
Physical products and shrink-wrapped items (this means that we only take back the products in the unopened shrink wrap film or with an undamaged seal) these can be returned within 30 days of receipt in an undamaged condition via post – Anson Audio Trading, No.1 Coleman Street #01-02 The Adelphi, Singapore 179803.

Physical products are to be returned via our “Return a Device” page in the “Your Account” area of the website or by post to Anson Audio Trading, No.1 Coleman Street #01-02 The Adelphi, Singapore 179803. These voluntary returns guarantee does not apply to digital products or software which are not supplied on a tangible medium (e.g. subscriptions).

If you return products according to these voluntary returns guarantee, we will refund to you the purchase price already paid by you, but not the delivery costs of your initial purchase. Likewise, the transport risk and return costs are borne by you. This returns guarantee does not affect your statutory rights and therefore does not affect your right of cancellation as described above.

3. PRICING AND AVAILABILITY

All prices are inclusive of legally applicable GST.

We list availability information for products sold by us on the website including on each product information page. Beyond what we say on that page or otherwise on the website, we cannot be more specific about availability. As we process your order, we will inform you by e-mail as soon as possible if any products you order turn out to be unavailable and you will not be charged for those products.

Please note that unless otherwise stated on the website, delivery estimates are just that. They are not guaranteed delivery times and should not be relied upon as such.

Despite our best efforts, a small number of the items in our catalogue may be mispriced. We will verify pricing when processing your order and before we take payment. If we have made a mistake and a product’s correct price is higher than the price on the website, we may either contact you before dispatch to request whether you want to buy the product at the correct price or cancel your order. If a product’s correct price is lower than our stated price, we will charge the lower amount and send you the product.

4. PRODUCT INFORMATION

Unless expressly indicated otherwise, Anson Audio is the manufacturer of the products sold on this website. While we work to ensure that product information on our website is correct, actual product packaging and materials may contain more and different information to that displayed on our website. Ingredients may also change. All information about the products on our website is provided for information purposes only. We recommend that you do not rely solely on the information presented on our website. Please always read labels, warnings and directions provided with the product before use.

5. OUR LIABILITY

Anson Audio and its affiliates will not be responsible for (i) losses that were not caused by any breach on our part, or (ii) any business loss (including loss of profits, revenue, contracts, anticipated savings, data, goodwill or wasted expenditure), or (iii) any indirect or consequential losses that were not foreseeable to both you and us when the contract for the sale of products by us to you was formed.

We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control. This condition does not affect your right to have the products sent to you within a reasonable time. If the delay occurs before the products are dispatched, we will not charge you for the products until they are dispatched and you may cancel your order at any time prior to dispatch.

6. APPLICABLE LAW

These conditions are governed by and construed in accordance with the laws of the Singapore (with the exception of its conflict of law provisions), and the application of the United Nations Convention of Contracts for the International Sale of Goods is expressly excluded. We both agree to submit to the non-exclusive jurisdiction of the courts of the Singapore, which means that you may bring a claim to enforce your consumer protection rights in connection with these Conditions of Sale in Singapore or in the other country in which you live. If you are a consumer and have your habitual residence in the other countries, you additionally enjoy the protection afforded to you by mandatory provisions of the law of your country of residence.

7. AMENDMENTS TO THE CONDITIONS OF SALE

We reserve the right to make changes to our website, policies, and terms and conditions, including these Conditions of Sale at any time. You will be subject to the terms and conditions, policies and Conditions of Sale in force at the time that you order products from us, unless any change to those terms and conditions, policies or these Conditions of Sale is required to be made by law or government authority (in which case it may apply to orders previously placed by you). If any of these Conditions of Sale is deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition.

8. WAIVER

If you breach these Conditions of Sale and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these Conditions of Sale.

9. OUR CONTACT DETAILS

This website is owned by Anson Audio Trading and maintained by Mind Master Solutions Pte Ltd.

Anson Audio Trading

No.1 Coleman Street #01-02 The Adelphi , Singapore 179803

Acceptable Usage Policy

This Acceptable Use Policy (this “Policy”) describes prohibited uses of the web services offered by Anson Audio Trading or their affiliates (Anson Audio Pte Ltd) (the “Services”) and the website located at ansonaudio.com. The examples described in this Policy are not exhaustive. We may modify this Policy at any time by posting a revised version on the Anson Audio Website. By using the Services or accessing the Anson Audio Site, you agree to the latest version of this Policy. If you violate the Policy or authorise or help others to do so, we may suspend or terminate your use of the Services.

NO ILLEGAL, HARMFUL, OR OFFENSIVE USE OR CONTENT

You may not use, or encourage, promote, facilitate or instruct others to use, the Services or Anson Audio Site for any illegal, harmful or offensive use, or to transmit, store, display, distribute or otherwise make available content that is illegal, harmful, or offensive. Prohibited activities or content include:

Illegal Activities. Any illegal activities, including advertising, transmitting, or otherwise making available gambling sites or services or disseminating, promoting or facilitating child pornography.
Harmful or Fraudulent Activities. Activities that may be harmful to others, our operations or reputation, including offering or disseminating fraudulent goods, services, schemes, or promotions (e.g., make-money-fast schemes, ponzi and pyramid schemes, phishing, or pharming), or engaging in other deceptive practices.
Infringing Content. Content that infringes or misappropriates the intellectual property or proprietary rights of others.
Offensive Content. Content that is defamatory, obscene, abusive, invasive of privacy, or otherwise objectionable, including content that constitutes child pornography, relates to bestiality, or depicts non-consensual sex acts.
Harmful Content. Content or other computer technology that may damage, interfere with, surreptitiously intercept, or expropriate any system, program, or data, including viruses, Trojan horses, worms, time bombs, or cancelbots.

NO SECURITY VIOLATIONS

You may not use the Services to violate the security or integrity of any network, computer or communications system, software application, or network or computing device (each, a “System”). Prohibited activities include:

Unauthorised Access. Accessing or using any System without permission, including attempting to probe, scan, or test the vulnerability of a System or to breach any security or authentication measures used by a System.
Monitoring of data or traffic on a System without permission.
Falsification of Origin. Forging TCP-IP packet headers, e-mail headers, or any part of a message describing its origin or route. This prohibition does not include the use of aliases or anonymous remailers.

NO NETWORK ABUSE

You may not make network connections to any users, hosts, or networks unless you have permission to communicate with them. Prohibited activities include:

Monitoring or Crawling. Monitoring or crawling of a System that impairs or disrupts the System being monitored or crawled.
Denial of Service (DoS). Inundating a target with communications requests so the target either cannot respond to legitimate traffic or responds so slowly that it becomes ineffective.
Intentional Interference. Interfering with the proper functioning of any System, including any deliberate attempt to overload a system by mail bombing, news bombing, broadcast attacks, or flooding techniques.
Operation of Certain Network Services. Operating network services like open proxies, open mail relays, or open recursive domain name servers.
Avoiding System Restrictions. Using manual or electronic means to avoid any use limitations placed on a System, such as access and storage restrictions.

NO E-MAIL OR OTHER MESSAGE ABUSE

You will not distribute, publish, send, or facilitate the sending of unsolicited mass e-mail or other messages, promotions, advertising, or solicitations (like “spam”), including commercial advertising and informational announcements. You will not alter or obscure mail headers or assume a sender’s identity without the sender’s explicit permission. You will not collect replies to messages sent from another internet service provider if those messages violate this Policy or the acceptable use policy of that provider.

OUR MONITORING AND ENFORCEMENT

We reserve the right, but do not assume the obligation, to investigate any violation of this Policy or misuse of the Services or Anson Audio Site. We may:

Investigate violations of this Policy or misuse of the Services or Anson Audio Site; or
Remove, disable access to, or modify any content or resource that violates this Policy or any other agreement we have with you for use of the Services or the Anson Audio Site.

We may report any activity that we suspect violates any law or regulation to appropriate law enforcement officials, regulators, or other appropriate third parties. Our reporting may include disclosing appropriate customer information. We also may cooperate with appropriate law enforcement agencies, regulators, or other appropriate third parties to help with the investigation and prosecution of illegal conduct by providing network and systems information related to alleged violations of this Policy.

REPORTING OF VIOLATIONS OF THIS POLICY

If you become aware of any violation of this Policy, you will immediately notify us and provide us with assistance, as requested, to stop or remedy the violation. To report any violation of this Policy, please email sales@ansonaudio.com or at Anson Audio Trading, No.1 Coleman Street #01-02 The Adelphi , Singapore 179803