Terms & Conditions

Our Foundations
Our foundations as a company were built on providing excellent customer care through our retail outlets. From this experience we are able to develop a mail order service and has supplied and serviced customers nationwide. Our online shopping service will only strengthen the reliable reputation we have acquired.

Mission Statement

  1. To offer the ultimate shopping experience for our customers by providing a comprehensive consumer product range which is readily available from stock.
  2. To provide highly competitive prices through our online, mail order and retail operations.
  3. To understand customer requirements and provide efficient, helpful and professional pre and post sales service.
  4. To facilitate and aid the customer decision making process by providing up-to-date product information and pricing instantly.

Distribution
We are able to supply your orders from stock, to anywhere in Singapore and delivery is free!

Call
Our telesales is manned with personnel who are able to answer your queries, providing you with up-to-date pricing information and availability, seven days a week.

Secure Online Shopping
Our aim is to provide peace of mind and confidence when shopping online with Anson Audio.

Anti Fraud Measures
In order to prevent fraudulent card use and to protect the genuine card holder, Anson Audio carries out a number of extensive checks to ensure that the card being used belongs to the cardholder placing the order. Goods are only delivered to the billing address of the card holder. If we have any doubt as to the validity of a particular card then further checks are made, including contacting the customer directly before the transaction is processed.

Extended Warranty
Anson Audio brings you a highly competitive and fully comprehensive extended warranty scheme. This warranty offers absolute peace of mind against breakdown and accidental damage. All products we sell come with at least one year’s manufacturer’s warranty, which covers parts and labour. Investing in one of our extended warranties, will provide you with the following additional benefits immediately:

Protection against breakdown for 2 or 3 years
Protection against accidental damage from day one
(Free promotional warranties exclude accidental damage)
On-site cover included from day one
New for old replacement if beyond economical repair
No claims to submit and no bills to pay

Customer Services
We have a fully manned customer services department who are on hand to answer any post sales queries that you may have.